Letter Dated: 6/18/09
To: Germania Insurance, ATTN: Claims
From: Marc and Joyce Ashley - May, Texas
My wife, Joyce and I want to say thank you to Jay Maples.
Here's our story. We were on vacation in Florida when we found out that straight winds or a tornado had taken the metal roof off our house plus caused other damage. Mr. Maples contacted Gary Day with Clear Fork Roofing Company to come out and "dry in" the rood. We think that Jay Maples went beyond what is expected on his job. Once he knew were out of town and unable to take care of our house, he basically took over getting Mr. Day to get the roof dried in.
Thank goodness Mr. Day was able to get there the next day and dry in the rood otherwise we would have had a lot more interior damafe. There were several more rains before the rood was completed and it's not hard to imagine how much more interior damage we could have sustained.
This was our first experience with a major claim and Mr. Maples was a great comfort to us by looking out for our home until we could make the 800-mile drive home. By the time we got home, the roof had been dried in and the appraiser had already been out to account for all our damage.
We have heard the horror stories of the fly-by-might roofers that follow disasters to make a quick buck. What a relief it was to have our insurance company toi suggest a first class roofing company.
When we got home, we contracted Mr. Day's company to redo the whole roof.
You all did a fantastic hob, and we were very impressed.
Marc and Joyce Ashley